Q: If I changed my mind, can I cancel my order?
A: We're so sorry to hear that you're not moving forward with your Gomexus order! We appreciate you giving us a try. For help with this, please reach out to our customer service team by email at firstname.lastname@example.org with your order number.
Q: I ordered the wrong size/color, or I used the wrong delivery address, how can I change it?
A: No worries! We're happy to help you to change your order information. Please feel free to get in touch with our customer service team at email@example.com. They will be able to help you with your order.
Q: What is your return or exchange policy?
A: If you decide that the products you received aren’t right for you within 30 days following your delivery, we're happy to help troubleshoot or initiate the return or exchange process. To be eligible for a return or exchange, the product(s) must be clean, unused, and in its original packaging.
*Note: Products with engraved letters are not returnable.
Q: How do I start a return or exchange?
A: To initiate your return or exchange, please contact us at firstname.lastname@example.org with your order number. If your return or exchange request is accepted, we’ll send you the shipping address, as well as instructions on how and where to send your package. Once we receive the product, we will send the refund of your order to your original payment method or arrange the exchange shipping for you within 5-8 business days.
Q: Do I need to pay for the return shipping?
A: If the product(s) you receive is defective or has any quality issues, we will fully cover the return shipping cost. Otherwise, customers are responsible for the return shipping fees.